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OnePlus 7 Pro – Cell Phone Repair

 

For in-person help with this or any other repair, visit Cell Medic in Vero Beach for your cell phone repair needs. Now, on to the article.

The OnePlus 7 Pro is a wonderful smartphone with bags of power and a truly stunning display, but it’s a lot more expensive than previous OnePlus releases. When you’re paying top dollar for a phone, you’re entitled to expect near-perfect performance, but sadly, that’s a rarity. We’ve dug around and compiled a list of common OnePlus 7 Pro issues, with advice on how to work around or fix them.

If you’re still getting to grips with your OnePlus 7 Pro, then check out the key settings we recommend changing and consider getting yourself a decent case and screen protector.

Issue: GHOST TOUCHES ON THE SCREEN

We reported on this OnePlus 7 Pro touchscreen issue, which has prompted several large threads at the OnePlus forum. People are suffering from phantom touches on the touchscreen which they are not responsible for. The issue seems to be random and most often happens on the top portion of the screen. Apparently, the CPU-Z app is a good way to test for the issue, as it seems to trigger consistent ghost touches, but they are happening intermittently for sufferers in a variety of apps.

Workarounds:

Some people report that the ghost touches dry up if you toggle NFC off in the Quick Settings.

Possible fix:

Some people are suggesting that the issue is fixed or reduced in the latest official Oxygen OS build. However, this is disputed, and others are apparently still suffering from ghost touches after updating.

ISSUE: BATTERY DRAIN AND OVERHEATING

Even though the OnePlus 7 Pro has a big, 4,000mAh battery, we haven’t been impressed by its stamina. With battery life and overheating, much depends on how you use your phone. You have to accept that long gaming sessions with graphically intensive games are going to use up a lot of power and generate a lot of heat. People are discussing their experiences in this OnePlus forum thread, and not everyone is happy.

Workarounds:

Start with our general guide on how to save battery life on your smartphone for some ideas.

The display is going to be your big power drain, so consider heading into Settings > Display and drop the screen timeout in Sleep, set Ambient Display off or to only come on when you tap the screen, and consider dropping the screen resolution and refresh rate.

Consider picking up one of our favorite portable chargers to top your OnePlus 7 Pro up when you need to.

Take a look in Settings > Battery > View Detailed Usage and look for a issue app that’s draining too much power.

verify that you uninstall any apps or games that you are not using.

Go to Settings > Battery > Battery Saver and configure when you want it to turn on.

GLITCH: INCOMING CALLS AND TEXTS NOT WORKING ON VERIZON

There are threads at Reddit and the XDA Developers forum concerning incoming calls and text messages failing to come through at all or dropping instantly on pick up for people using the OnePlus 7 Pro on Verizon. Outgoing calls and texts seem to work just fine. Luckily, this should be easy to sort out.

Possible solutions:

If you’ve just taken your old SIM card and put it into your new OnePlus 7 Pro, then you should go to the Verizon website and sign in to your account. You need to go to My Verizon > My Device > Activate or Switch Device > Activate On an Existing Line and then follow the instructions to register your OnePlus 7 Pro.

Alternatively, you can phone Verizon up and tell them you want to add a CDMA-less device to your account. When they add CDMA-less to your account, you may have to reboot your phone to get it working.

You should also verify that HD Voice is turned on. It should be free and you can get it by calling up and asking, or add it yourself via your Verizon account in My Verizon > Products & Apps > Get Products > HD Voice > Get it now > choose your OnePlus 7 Pro > Confirm Purchase > OK.

ANNOYANCE: AUTO-BRIGHTNESS NOT WORKING WELL

A few people in the OnePlus forum and at XDA Developers forum are complaining that auto-brightness on the OnePlus 7 Pro isn’t working well. For some people, it seems to flicker and change a little too often and fails to settle on the correct brightness level for the environment right away.

Possible solutions:

Go to Settings > Display and toggle on Adaptive brightness, but bear in mind that you may have to adjust it manually for the first wee while to teach it the brightness levels you prefer. It should learn your preferences and improve after a few days.

It may also be worth trying the DC dimming option, which you’ll find in Settings > Utilities > OnePlus Laboratory > DC dimming. This can help to reduce flickering at lower brightness levels, though it can impact color accuracy.

issue: OK, GOOGLE NOT WORKING

We’ve seen threads at the OnePlus forum and the XDA Developers forum about the “OK, Google” voice command either not working at all or only working intermittently on the OnePlus 7 Pro. For some people, it seems random, while others report that it only fails to work when the phone is unlocked. There are a few different potential solutions you can try.

Possible solutions:

If you have the Plus Beat app installed, then try uninstalling it and test to see if that resolves your issue.

Open the Play Store and find the Google app, then tap Uninstall and uninstall all the updates. Once it’s done, try tapping Update and reboot your OnePlus 7 Pro. Now, set up “OK, Google” again.

Some people have had success after a factory reset, though it’s a drastic step to take. If you want to try it, then verify you back up everything first and then go to Settings > System > Reset Options > Erase all data > Reset Phone > Enter PIN or Password > Next > Erase Everything.

 

Best Phone Repair in Vero Beach

Cell Medic is Located in Vero Beach, Florida. We repair Cell Phones, Smart Phones, Tablets, Game Consoles and Computers. We have over ten years of experience, our rates are very reasonable, and we strive for 100% customer satisfaction.
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Vero Beach FL – Cell Phone Repair Services

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You may visit our Vero Beach store, or call and have a technician come to you. You may also mail your device to us for repair. However you choose to work with us, you should expect exceptional service.
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Cell Medic, originally established in Vero Beach Florida, Is locally owned and owner operated. The owners have invested their time and effort to make sure we provide the best service across the board. We repair electronics of all makes and models; from cracked screens to broken buttons, there is not much we can’t fix!

Smart Phone Fix: Samsung Galaxy Note 10

Samsung’s Note series are among the most successful and popular Android devices but just like others, they’re not perfect. If you are frustrated and want to consult an expert, bring your device to Cell Medic in Vero Beach for a quick repair.

The issues cited in this post are common so if you own a tablet like this and currently experiencing some issues, please browse this post to see if I’ve already addressed them. Otherwise, feel free to tell us about your issues through email at mailbag@thedroidguy.com. I assure you, we will help find solutions to your issues. We also have Facebook and Google+ pages where you can post your concerns.

#1. Transfer downloaded movies to microSD card

Q: Hello guys, my concern is not really a serious issue but since I am not a techie person, I have to ask you a question that might find very easy to answer. Can I move movies I downloaded from Samsung Hub to my SD card? I am preparing for a trip to outskirts of Italy where internet connection may be an issue. So, I downloaded movies so I have something to entertain me while travelling. But now, I’ve having memory issues. By the way, I own a Samsung Galaxy Note 10.1 2014 Edition. — Lyra

A: Lyra, you may not like my answer but no, you can’t copy them over to your microSD card. Contents downloaded from Samsung Hub are copyrighted or licensed that it would be illegal to move them over to an external storage device where they could be shared with others.

What others do is buy a copy of DVD or Blu Ray and rip contents so they can convert them to a format that’s readable to the phone. That way, they can carry them over and transferred at will. But as far as legalities are concerned, well, they’re not really legal. I’m sure you understand where we stand when it comes to these things. But I hope I’ve somehow answered your question.

#2. How to turn off PIN lock when it’s disabled by administrator

Q: I have my own Wi-Fi at home but when I arrived at the office, I have to connect to my company’s network but when I do that, I’m forced to use PIN to lock my Samsung Galaxy Note 10.1 (2014 Edition). I understand it’s my company’s security procedure but the funny thing is, whenever I try to connect to that network, it seems like somebody has taken control over my device. When I go to security settings, the swipe option is greyed out with a note that says “Turned off by administrator or credential storage.” I just don’t want to use PIN and how can I regain full access to my tablet? Thanks. — Jorge

A: First of all, we don’t want to teach people how to breach secured networks; that’s not the reason why we’re doing this, okay? You made it clear, or you didn’t say otherwise, that you’ll only get those restrictions every time you connect to your company’s Wi-Fi network. So, if you don’t want your access to be limited, don’t use / connect to the network.

But since you asked how to regain your full access to your tablet, try deleting all Wi-Fi networks and VPNs (if any) associated with your company and start all over. If that doesn’t work, go to Wi-Fi > tap and hold on the Wi-Fi network > choose Advanced > set Proxy to ‘None’. If that doesn’t work either, I’m pretty sure your company is using some kind of ‘credentials’ to force you to use certain screen lock options, in this case, it’s the PIN lock. This is what you’re going to do to use other lock methods:

From the Home screen, tap Apps.

Find and tap Settings.

Now scroll to and tap Security.

Under Security settings screen, find Clear Credentials option and tap on it.

At this point, you can now choose the screen lock you want to use on your tablet.

#3. Tablet shows SD card unexpectedly removed

Q: I own a Galaxy Note 10.1 (2014) and about a week or two ago, I was randomly getting an error message saying “SD card unexpectedly removed.” I wasn’t doing anything on the tablet when the messaged popped up. The error message now keeps popping up more frequently so I’m a littler perplexed here since I take care of my tablet. No physical damage, no liquid damage, only a few apps are installed, and I don’t play game apps with it. In other words, I treat the device good. Help me with this issue please. Thank you. — Miley

A: I hate to break it to you, Miley, but your microSD card could already be damaged. But another possibility is that there could be a issue with the SD slot; it could be loose, or the receptors are corroded. So, the first thing I want you to do is unmount your microSD card and remove it from your tablet carefully. Now, with a soft, clean and dry piece of cloth, wipe its connectors. Do the same to the SD slot on the tablet. After that, insert the SD card into the slot and make sure it’s properly mounted or fitted. If it’s kind of loose in any way, insert a small piece of paper just to eliminate the play.

Turn your Note 10.1 on and allow it to read from the card. Observe closely if it would still unmount. If so, remove it again and have your computer or laptop read from it. If a computer can read from it, backup all data saved in it and reformat it to FAT32 format. Once you did that, insert the card again and let the device do its job. If the issue still persists, I’m quite certain at this moment that the card was damaged and you need to buy a new one to replace it.

I’m sorry but there’s only so much we can do for a failing microSD card. I would not advice you to continue using it for the sake of the safety of your data or files.

#4. Galaxy Note 10.1 getting pretty warm

Q: I just bought a Samsung Galaxy Note 10.1 2014 and I noticed that some of the areas are getting pretty warm, almost hot. The area that is noticeably warm is the upper right port of the tablet. Is it normal for the Note 10.1 to get this warm? I also own a China tablet but it doesn’t get as warm as my Note. It may not be a issue but I just want to know if it’s normal or not so I can return the device and get a better replacement. Thank you. — Xyrel

A: Yes, it’s normal. The reason why the upper area of the tablet is hot is because almost all components are located in that area. The lower portion is for the tablet’s 8220 mAh battery. With its quad core processor, RAM, flash memory, 3D graphics processor, touchscreen controller, etc., all located in that area, it is just normal that you’d feel the heat especially after using the device for a few hours.

But just to give you an idea, when the device gets unusually hot and its performance deteriorated (for example you notice lags, freezes, etc.), that is not normal already. You may have to bring the tablet back to the store where you bought it or have it checked by an authorized technician as soon as possible.

#5. Note 10.1 has issues playing videos after the update

Q: Hi guys, I recently received a notification that my Galaxy Note 10.1 is going to get an update. So, I did download it and installed it successfully. Everything is working fine except for the stock video player. It used to play my videos smoothly but now it seems like it’s buffering or something. The video flickers and there’s no sound coming out. I am wondering if this is a known issue with the device. But the strange thing is that, the video player used to play videos without issues prior to the update. Did I get a bad update? — Jeremiah

A: This issue is not common. If the issue started after the update, it could be that the video player just has some corrupt data that need to be cleared. So, the first thing I want you to do is clear both the cache and data of the video player.

From the Home screen, tap Apps.

Tap Settings.

Select the General tab, then tap Application manager.

Swipe left or right to choose All tab.

Tap the desired application

Tap Clear cache.

Tap Clear data and then tap OK.

If clearing the app’s cache and data won’t solve the issue, then try wiping the cache partition.

Press and hold the Power key, tap Power off, and then tap OK.

Press and hold the Power key and Up Volume key at the same time.

Release the Power key when the Samsung logo appears.

Release the Up Volume keys when the Android image appears.

Press the Down Volume key to select Wipe cache partition.

Press the Power key.

Once “Cache wipe complete” appears, press the Power key to select Reboot system now.

The device restarts once the wipe is finished.

 

Repair Moto Z Smart Phone

What makes these smartphones really unique is the availability of Moto Mods, extensions that can easily attach to these phones, and include additions like battery extensions, high-end speakers, a camera mod, and a real projector. If you are looking something different from your smartphone experience, the Moto Z and Moto Z Force are great options. Even better, Motorola continues to add new modules to the mix — unlike what we saw with LG and G5.

That said, as is the case with any smartphone or tablet, the Moto Z and Moto Z Force are not without their issues. To help you out, we’ve rounded up some of the common problems that plague Moto Z and Moto Z Force owners, and offer solutions on how to fix them!

Disclaimer: Not all Moto Z and Moto Z Force devices will face these problems, and it is actually more than likely that you won’t come across any of the issues listed below.

Problem #1 – Moto Display not working well

Some users have found that the Moto Display doesn’t seem to work very well, with the information showing up on the screen for less than second after waving your hand over the phone to activate this feature. This problem has been seen more with the Moto Z Force.

Potential solutions:

A factory reset works for some people, but in most cases, this solution has been temporary, and the problem starts to occur again after a few days.
If you have Developer Options enabled, the issue could be related to the animation scales. To enable these settings, go to the About section in the Settings menu, and rapidly tap on the Build Number until you see a “You are now a developer” message. A new Developer Options section will appear in the Settings. Scroll down till you see Windows animation scale, Transition animation scale, and Animator duration scale. Set all of them to 1x, but this specific issue is related to the Animation duration scale setting, so you can adjust only that.

Problem #2 – Pop or snap sounds before the speaker plays any sound

A very common problem with the Moto Z flagships that have been noticed by a lot of users is a weird popping or snapping noise before any sound starts coming from the speakers, including ringtones, notification sounds, keyboard sounds, when watching videos, and even when swiping through images in Google Photos, or when hitting the Send button on a text message. These are just a few of the circumstances, and there are quite a lot of situations where this pop sound is heard.

Potential solutions:

As mentioned, this problem is extremely common and has been acknowledged by Motorola. A fix should be available shortly.
This issue seems to be related to two features, Moto Voice and Bluetooth, and essentially occurs when you already have Moto Voice set up, and then use Bluetooth to connect your phone to speakers, to your car, Bluetooth headphones, and other peripherals for the first time. This pop sound will continue to occur until a reboot, or if you reset the phone.
Unfortunately, the only solution right now is to not use Moto Voice or Bluetooth, since you cannot use both together. If Bluetooth is essential, remember not to set up Moto Voice after you reset the phone.

Problem #3 – Notifications volume very low, ringtones start with a delay

Many users have found that following the August security updates, the sound of notifications are very quiet, or cannot be heard, despite the device volume and settings all set to the maximum level. The volume is loud with everything else like music and video, but not ringtones and notifications. Other users have found that the ringtone volume eventually gets to the right level, but starts late, and is soft at the beginning.

Potential solutions:

Many users are hoping that this issue will resolved with the October security updates, so make sure that your device is updated when it is made available. On the other hand, if you are yet to install the August updates, however unlikely, it is a good idea to not install it until this issue is fixed.

There is a temporary solution that has worked for some users. In the Help application, go to the Fix and Repair section. Run the Speaker test. In the first go, you will barely hear the ringtone until the very end. Answer No when you are asked whether the speaker has worked as expected. Re Run the test, and the volume will now be loud and clear. There is a catch to using this solution however. You will have to run the test with Bluetooth disabled, and you will not be able to use Bluetooth again, as the volume will revert to being quiet again when Bluetooth is used. Secondly, a reboot also resets it, so you will have to follow the steips above again after the device restarts.

As far as the ringtone volume issue is concerned, that is actually a feature called Escalating Ring, and you cannot disable it from the Settings. However, there is a third party app available that you can download from the Google Play Store called Disable Increasing Ring, that has worked for some users.

Problem #4 – Significant lag and freezing

A few users have found there to be significant lag when using the device, or having the phone freeze completely, with the touch screen unresponsive.

Potential solutions:

This issue is related to a rogue app. To check if this is the case, boot the device into Safe Mode (you can find the instructions on how to do so below), and check if the problem occurs. If it doesn’t, a rogue application is the cause for concern. Uninstall the last few apps you added right before the problem started and see if that it fixes it.
In the worst case, you may have to Factory Reset the device, and then be careful about which apps you install, and check after each one whether the problem comes back.

Problem #5 – Connectivity issues

As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Bluetooth is the cause for some other problems as well, so using Bluetooth may be quite difficult. As far as Wi-Fi is concerned, some users have found there to be a lot of battery drain related to Wi-Fi, even when it isn’t enabled.

Potential solutions:

Wi-Fi battery drain issues

Even if you aren’t using Wi-Fi, you may notice battery drain associated with it in the Battery section.
Go to the Location settings, and disable High Accuracy, which also uses Wi-Fi to more accurately pinpoint your location.
In the Wi-Fi settings, disable Wi-Fi Scanning in the menu that can be accessed by tapping the three dots at the top right of the screen, under Advanced. Here, you can also change the setting for Keeping Wi-Fi on during sleep.
General Wi-Fi issues

Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
Go to Settings – Power saving and ensure that this option is turned off.
Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
Make sure the router firmware is up to date.
Make sure the applications and software on the device are up to date.
Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.
Bluetooth issues

With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
Ensure that you are not missing a vital part of the connection process.
Go to Settings – Bluetooth and ensure nothing needs changing
Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.

When it comes to issues with multiple device connection, only a future update will be able to address this problem.

If all else fails, you can bring your device to cell medic in Vero Beach for an affordable and fast cell phone repair.

Repair Google Pixel 3

Problems with every phone typically only affect a small percentage of owners, but if your phone is dealing with them, that’s all that matters. We’ve rounded up all of the most common issues with the Pixel 3 and 3 XL, and how you can mitigate or fix them.

Camera doesn’t save photos

You may have experienced a pesky problem where if you take a photo, then quickly exit the app, the photo never actually saves. The photo captures, but a hangup during processing leaves you without a saved image. Thankfully, this was one of the myriad camera problems Google claims to have addressed with the December software update. In particular, this would fall under the “Improved camera capture performance” and “Improved camera shutter performance” tweaks.

Photos should save properly now, but when in doubt just keep the camera open a little longer.
We don’t yet know if this problem has been fully addressed, but we know Google is aware of it and has made at least one fix in this December update to address camera performance.
Even after receiving the update, a surefire way to address this is to keep the camera app open until it is fully done processing and saving the image. That’s only a few seconds, mind you, but it will feel a lot longer when you’re just sitting there waiting for something you can’t see happening. If the image has been saved, it’ll be viewable from the quick gallery view in the corner of the viewfinder. After that point, you shouldn’t see any data loss if you close the camera.

Your camera ‘encountered a fatal error’

This one is right alongside the previous photo saving issue, but is, of course, a bit more serious. Lots of Pixel 3 users are reporting they’re getting a “camera encountered a fatal error” message when opening their camera app; sometimes when using a third-party app to access the camera, but even while opening the built-in camera app.

This is one of the camera issues that hasn’t been fully addressed.

Over the years we’ve seen these sorts of errors pop up with phones from every possible company, so this definitely isn’t a Pixel 3-exclusive problem. But to see this low-level Android issue crop up in Google’s own phone is a bit of a black mark.

The only “fix” for now, it seems, is rebooting the phone and hoping the issue goes away. Google has confirmed the reports and says that it will be issuing a fix soon that’s already in the works. We can only hope this is something that can actually be fixed permanently in software, and the update is released quickly. This issue was not called out by name in the December update, though there’s a chance it could have been fixed along with the other camera stability problems.

Music app closing while in use

Google says it has fixed the issues of apps closing prematurely.
So you’re listening to music with Spotify. Or a podcast with Pocket Casts. You open the camera to take a photo … and the audio stops. The app’s been killed. That’s annoying! And you’re not alone. This bug has cropped up most often in relation to music or podcast apps that are playing in the background but isn’t necessarily isolated to those use cases. Other people report background-intensive apps of all sorts being closed in the background unceremoniously as an intense foreground app is used.

Google specifically said that it addressed these memory issues in the December update for the Pixel 3 and 3 XL, listing “Improved memory performance in certain circumstances” as one of the firmware fixes. The company identified that the phone’s software was unnecessarily closing background apps too aggressively, and this update supposedly addresses those issues to let apps stay active longer — particularly in the case of media apps that are actively playing.
Battery life problems

The smaller Pixel 3, in particular, isn’t known for great battery life. It’s serviceable, but isn’t a “full day” phone for everyone. There are no specific known big battery drainers on the Pixel 3 at a system level, so we’re going to give you a few battery-saving tips that can add up to extra hours of life per day:

Check your battery usage details: In the battery settings you can check your battery usage, and look for any outliers. If you haven’t used an app much but it’s using double-digit percentage of your battery in a day, you should consider checking in on that app to see if everything is working properly.

Turn off Ambient display: In the Display settings you’ll find an option to turn off Ambient display. It looks great and is super useful, but keeping the display active uses battery throughout the entire day. You can let the phone turn on Ambient display when you lift your phone or a notification comes in, which is a nice compromise.

Turn on Adaptive Battery: It’s on by default, but if you turned it off you should turn it back on. This feature lets the system limit infrequently used apps from waking up and draining your battery, which is really helpful.

Use Battery Saver: If you’ve been using your phone hard and know you won’t find a charger anytime soon, flip on Battery Saver. It restricts performance and background data access for apps, but if the alternative is having a dead phone you’ll prefer to use it under these restrictions.
Doing these simple things isn’t going to take your phone from dying at 6 p.m. to lasting through the night, but it could add that extra 5-10% extra you need to make it through tough days or give you a little peace of mind that your phone isn’t going to die. It’s worth a shot.

How to fix Google Pixel 3 battery life problems

Wireless charging isn’t as quick as you expected
This one isn’t so much a “problem” as it is a misunderstanding (created by Google, it should be said). The Pixel 3 is a Qi wireless certified device, meaning you can drop it on just about any wireless charger and have it work. But that doesn’t mean it will charge quickly on any charger — it will charge at about 5W, which is quite slow. To get the fastest possible speeds right now, charging at 10W, you’ll need a Pixel Stand wireless charger from Google.
Qi is supported up to 5W, but you need a Google-certified charger to get 10W.
That’s because Google has to sign off on each charger that wants to charge the Pixel 3 at its maximum of 10W, giving it a “Made for Google” designation — because according to Google that goes above the standard Qi specification. It’s frustrating, but this is a pretty standard limitation that we see across multiple manufacturers — there’s no guarantee with any phone and charger combination that it will charge as fast as the numbers on the box unless it’s a charger the phone company itself makes. For now, if you want faster wireless charging you need to use a Pixel Stand — and in the future, there will be third-party chargers that offer the same charging speeds as well.

Multiple notches appearing on display

The Pixel 3 XL has a really big display notch. We know that. But some people have experienced a bug where the software puts extra software notches on the screen inadvertently. That’s not supposed to happen. This issue comes from the Pixel 3 XL’s software that lets developers toy with having multiple notches on their phone for development purposes … but it unfortunately has a bug (or several) that’s displaying them to regular users in awkward places around the edge of the display.

Google has said that it is releasing a software update to address the extra notches. This one should be a pretty easy fix, and over soon. If you’ve messed with the developer settings on your Pixel 3 XL to hide the notch, it’s worth revisiting those settings to see if you triggered something you shouldn’t have — perhaps just turning that setting off entirely can fix it temporarily.

Repair LG G7 ThinQ Issues

The LG G7 ThinQ is an interesting phone that offers great sound quality, speedy software, and solid battery life. It’s a solid, if unremarkable, flagship, but it doesn’t always work as expected. We’ve been digging around to find the most commonly reported LG G7 ThinQ problems and we’ve identified possible workarounds or fixes to help you overcome them.

It’s a glass phone, so if you don’t want problems with cracks or scratches, you’ll want to start by investing in one of the best LG G7 ThinQ cases.

Problem: Phone will not start

In December 2018, some LG G7 ThinQ owners began reporting a major issue with their handsets. After installing a software update, some European G7 ThinQ owners were no longer able to start their phones. That’s right, the G7 ThinQ is LG’s latest phone to suffer from bootlooping problems.

Solution:

  • As of December 6, 2018, there’s no fix for the issue, but LG will release a software update in the coming days to fix it. A spokesperson for the company offered more information about the fix stating, “In cooperation with the operator, LG will be issuing a software solution within the next several days which will allow affected customers to roll back the update and return their device to its previous state.”

Problem: Backlight bleed

There have been quite a few reports of backlight bleed on some LG G7 ThinQ handsets. This is when the backlight that’s used to light up the LCD is coming through unevenly at a certain spot and illuminating it more than it should. There are threadsat XDA Developers forum and on Reddit about this problem and it seems to appear mostly at the bottom of the screen to the right of the home icon.

Solution:

  • There’s no fix for backlight bleed, as it’s a manufacturing issue. If your LG G7 ThinQ has backlight bleed, then you’ll want to contact LG, your carrier, or your retailer and arrange for a replacement handset.

Issue: Battery percentage not appearing

A few people have been complaining that the battery percentage isn’t showing in their notification panel, even when it’s turned on in the settings, as in this XDA Developers forum thread. Luckily, it’s easy to fix.

Possible fix:

  • Start by going to Settings > Battery and make sure that Battery percentage on status bar is toggled on. Go to Settings > Display > New Second Screen and make sure it’s set to Standard. You should also go to Settings > Display > Display sizeand turn it all the way down to the smallest.
  • If none of that worked, then back up your files and try a factory reset. This will wipe your phone. Go to Settings > General > Backup & Reset > Factory Data Resetand tap Reset phone.

Glitch: Auto brightness too dark

There are discussions at the XDA Developers forum and on Reddit about the auto brightness on the LG G7 ThinQ being too aggressive and making the screen too dark. Some people have also found that they’re unable to adjust the brightness level when auto-brightness is turned on – this seems to be specific to T-Mobile.

Workarounds:

  • If you’re able to adjust the brightness level while auto-brightness is on, then go to a dark environment and drag the brightness slider as low as you want it to go to recalibrate it. This should set a minimum brightness for that light level.
  • Go to Settings > Display and toggle Auto off, then set the brightness level as low as you ever want it to go and toggle Auto back on.
  • There is a brightness boost icon at the left end of the brightness bar that you can tap to boost the brightness level.
  • Try an app like Lux to get more control over your screen’s brightness.

Problem: Camera lag

We noted a little camera lag in our review, and it’s something that has cropped up in discussions on Reddit and at the XDA Developer forum and Android Central forum. Some people are having issues with the time between tapping the shutter button and the photo being taken; others have found that it takes a while for the photo to save to the gallery.

Workarounds:

  • Try opening the Settings in the camera and turn HDR off and then test to see if it’s faster. Unfortunately, the quality won’t be as good, but you may notice that the lag is gone.
  • The problem is more pronounced indoors or in low-light conditions, so try to snapshots in well-lit environments. Unfortunately, this is par for the course with cameras in general.
  • Open the camera and tap Mode > Manual Camera. You can adjust various settings in here including the shutter speed, which is second from the end on the right.
  • If your problem is with slow saving to the gallery, you might test without a MicroSD card in the phone to see if that’s slowing things down.

That’s it for issues so far but check out our LG G7 ThinQ tips and tricks to get more out of your phone.

Fix Apple iPhone XS Issues

Potential solution:

  • Apple has released iOS 12.0.1 for the iPhone and iPad, which it says fixes the issue completely. In other words, if your iPhone has issues with charging when plugged in, head to Settings > General Software Update, and make sure you’re on the latest version of iOS. If not, after updating, the issue should be fixed.

ISSUE: DATA AND WI-FI SPEEDS ARE SLOW

Some people have found that their data and Wi-Fi speeds are much slower than expected on the iPhone XS or iPhone XS Max, as discussed in this Apple forum post. Luckily, there’s a relatively easy fix.

Potential solution:

  • Try going to Settings > General > Reset > Reset Network Settings. You will have to re-enter your Wi-Fi passwords, but it’s worth it if you can get those top speeds back.
  • Apple’s iOS 12.0.1 fixes some issues with Wi-Fi, so it’s worth heading to SettingsGeneral Software Update and making sure you’re on the latest version of iOS.

GLITCH: WORSE RECEPTION THAN WITH PREVIOUS PHONE

Some folks have reported that they’re getting worse reception on their new iPhone XS or XS Max than they did with a previous device. In particular, it seems as though people on Verizon are experiencing the issue. One theory suggests that Apple’s shift from Qualcomm to Intel modems is to blame. Others say it may have something to do with the antenna design of the devices.

Potential solution:

  • Right now, there’s no fix to this issue, though it’s possible Apple will release an update that will help. For now, you’re going to have to just deal with the reception issues.

ANNOYANCE: CAMERA SMOOTHING IS TOO AGGRESSIVE

This is less of a serious problem, but some people, like the ones in this Reddit thread, don’t love it. The iPhone XS is much more aggressive than previous iPhones at smoothing the skin of subjects in selfies. Unfortunately, this appears to come down to how the new camera works and the fact that Apple wants it to be more aggressive — so we don’t expect to see any real “fix” any time soon, but a software update might allow you to tone it down.

Workaround:

  • If you turn off Smart HDR, then you can reduce the effect in the main camera — it doesn’t impact the front-facing camera.
  • You could always try out one of the best camera apps for iPhone to see if you can tweak the results.

To avoid any problems with cracked screens or scuffed frames, take a look at the best iPhone XS cases or the best iPhone XS Max cases and get some protection.

Updated October 8, 2018: Added information on Apple’s fix of charging issues via the latest update.

Repair Samsung Galaxy S10 Plus Problems

Battery drain problem

The Samsung Galaxy S10 packs in a 3400 mAh battery which isn’t something to write home about; however, the battery life is pretty decent and the device should be able to get you through a day of moderate usage.

Unfortunately, a number of users have been claiming that the battery life on their new Galaxy S10 isn’t up to the mark and the battery has been draining rather quickly.

Possible solutions:

  1. Uninstall any third-party phone manager or cleaning applications. Most third-party phone manager applications run in the background and drain the battery of the device rather than help saving battery.
  2. Check the battery usage stats. This would help reveal any app which is misbehaving and draining the battery from the device.
    • Go to Settings > Device care > Battery > Battery usage.
      • Check to see if any app is responsible for using up more battery than usual.
      • If you spot an app draining battery, simply uninstall the application by going to Settings > Apps > Select the ‘app’ draining battery > Uninstall.
  3. You could also try rebooting the device. Press and hold the Power Key and then tap on Restart.
  4. Disable the lift to wake option.
    • Go to Settings > Advanced features > Motions and gestures > Toggle off Lift to wake.
  5. If nothing seems to work, only then consider performing a factory reset.
    • Go to Settings > General management > Reset > Factory data reset.
    • Scroll down, find and tap on the Reset button.
    • Provide security password/PIN.
    • [Optional] Make sure you have created a backup of all the important data as everything on the device will be lost. Your photos and videos clicked with the camera app may also be wiped out.
    • Tap on Delete all button.

 

Accidental touch registering issue

Almost all smartphones these days have a feature which prevents accidental touch input when the phone is in a dark place such as a pocket or backpack.

The Galaxy S10 also comes with the feature which is no surprise; however, several users have been claiming the device has been registering touch input while in the pocket and at times even butt-dialing random numbers.

Possible solutions:

  1. Disable Lift to wake: Samsung’s new Lift to wake feature could possibly be the culprit behind the accidental touch issues since the screen might be turning on automatically in the pocket.
    1. Go to Settings > Advanced features > Motions and gestures.
    2. Toggle off Lift to wake.
  2. Enable Accidental touch protection:
    1. Go to Settings > Display.
    2. Toggle on Accidental touch protection.
  3. Turn off the feature to increase the touch sensitivity unless you’ve installed a screen protector and are facing touch input issues.
    1. Go to Settings > Display.
    2. Toggle off Touch sensitivity.

If none of these aforementioned fixes work for you, then you might have to wait for Samsung to roll out an OTA update to fix the problem.

 

Edge lighting not working for some apps

Several users have been reporting that the Edge lighting feature only works on a few apps while other app notifications aren’t arriving with the Edge lighting effect.

Possible solution:

You have to manually select which applications make use of the Edge lighting feature. To do this, follow the steps mentioned below.

  1. Go to Settings and tap on Display.
  2. Scroll down and tap on Edge screen.
  3. Now tap Edge lighting.
  4. From the options, tap on Manage notifications.
  5. You would now see the list of installed applications on your device. Simply select the applications which you want to use the Edge lighting feature with or tap on All available apps to toggle on the feature for all the applications which support the feature.

 

Brightness issues

Samsung produces the best smartphone displays at the moment and there’s no other OEM that can match the display quality from Samsung’s latest Dynamic AMOLED displays on the Galaxy S10 line up.

It turns out that a couple of S10 users aren’t satisfied with the brightness setting on the S10 since they are claiming the lowest brightness setting isn’t low enough to use the device at night.

Possible solutions:

  1. Since this isn’t a major issue, we don’t expect Samsung to roll out any updates to address this; however, in case you’re facing the same problem, then you might want to try using the Night mode feature at night.
  2. You might also want to turn on the Blue light filter at night which overlays a yellow filter over the screen to prevent blue light emissions and it does help make using the device at night a tad more comfortable.

 

Fix Samsung Galaxy Note 9 Issues

BUG: NAVIGATION BAR STILL SHOWS WHILE USING GESTURES

One UI with Android 9.0 Pie has added a lot of useful features to the Note 9, and gesture controls are one of them. However, some users are finding the software keys aren’t going away as they should after turning the new controls on. While it’s not a phone-breaking complaint by any stretch, it’s certainly annoying. Thankfully, fixing it seems easy.

Solution:

  • Samsung suggests wiping your cache partition. To do this, turn off your device, then hold the volume up and Bixby key. Then press and hold the power key as well. When the Android logo appears, release all three keys. When the Android recovery system appears, use the volume keys to select Wipe cache partition, and tap the power button to select it. This should not delete your personal data, but we would still recommend backing up your phone just in case.

ISSUE: CAMERA BUZZES WHEN ZOOMING

The Galaxy Note 9 is possessed of an exceptional set of snappers, but that doesn’t mean it’s without some issues. Complaints about the camera freezing and lagging have died down, but they’ve been replaced by another problem. Users are complaining of a buzzing noise while using their camera, and it seems to be linked to using the telephoto lens. While some say the noise is nothing but an annoyance, others have found the problem has also come with focusing issues while using that lens.

Solution:

  • Unfortunately, this seems to be a hardware issue, so there’s not much else you can do other than send your device back to Samsung to be repaired.

PROBLEM: VOLUME LOWERS DURING MEDIA PLAYBACK

Some users are noticing that video volumes are lowering several minutes into media playback. The problem is occurring on YouTube and other video apps, including Samsung’s own video app, and it seems to happen exclusively several minutes into playback. The issue persists into safe mode — which indicates the problem isn’t caused by a third-party app.

A now-deleted post on Samsung’s forum indicated a software update could fix the problem, but this is at odds with other advice from another deleted post where one of Samsung’s official moderators recommended a replacement unit. Unlike some other issues, it seems this one hasn’t been fixed by the Android 9.0 Pie update.

Solution:

  • It’s currently unknown whether this issue is software or hardware based, and Samsung seems none the wiser as to what’s causing the issue. Contacting Samsung or your carrier and getting a replacement unit may be your only solution.

ISSUE: QUIET NOTIFICATIONS

Many have expressed concerns that the Note 9’s ringtone and notification volumes are quieter than other comparable phones, and especially when compared to last year’s Galaxy Note 8. It seems that while the earpiece kicks in for music and video, only the bottom speaker is used for notifications and ringtones.

Workaround:

  • Unfortunately, there’s not much that can be done to fix this on a hardware level — it’s simply how loud the speaker is. However, some users have suggested using an app to boost the volume. Volume Booster GOODEV is recommended.

PROBLEM: TOP SPEAKER IS INCONSISTENT DURING CALLS

The Note 9 uses a lower speaker and the earpiece at the top of the phone to deliver stereo sound. Unfortunately, it seems that the earpiece at the top of the phone is working inconsistently for some users during speakerphone mode in calls. According to some posts, the top speaker will work sometimes when the phone is moved, but will cut out at other times.

This is a particularly interesting problem because, as some users have pointed out, the top speaker is only meant to work for music and videos and shouldn’t kick in for speakerphone at all. It seems the sensor at the top of the phone is cutting out or lowering the earpiece speaker when blocked, causing the intermittent service.

Potential solution:

  • It’s probably worth running through Samsung’s troubleshooting guide for speakers. It may or may not work, but it’s worth a shot.

Solution:

  • There’s no official solution to fix this yet, so, unfortunately, your only real solution seems to be to get your phone replaced.

PROBLEM: S PEN NOT REGISTERING ON CERTAIN PARTS OF THE SCREEN

The S Pen is a wonderful addition to the Note 9, with some great new features being added to the latest version of Samsung’s huge phone. But it’s just another piece of the phone that can go wrong, and some users are having issues with the S Pen not working on certain parts of their Note 9’s screen.

Possible solutions:

  • Are you using a protective case with a magnet? Many wallet cases use magnets to hold the cover closed, and those magnets can interfere with the S Pen and the Note 9. Try taking off the case and trying again.
  • Samsung has a number of solutions you can try if your S Pen is malfunctioning:
    • Perform a soft reset by holding down the volume down key for 10 seconds. Then hold the Power button while still holding the volume down until your phone reboots.
    • Ensure your S Pen is connected properly. Head to Settings > Advanced features > S Pen > S Pen remote, and then make sure the switch is toggled on.
  • If that doesn’t work, you may have a defective screen or S Pen. Contact Samsung about a replacement.

ISSUE: NAVIGATION KEYS UNRESPONSIVE

A number of users are reporting that the software-based navigation keys at the bottom of the Note 9’s screen are freezing and becoming unresponsive. Users have reported that the issue is intermittent, but when it occurs it can take up to 10 to 20 taps to push through a command — and often the issue doesn’t go away until the phone is restarted.

It seems that the issue is restricted only to devices using Samsung’s default Samsung Experience launcher — one user using Nova Launcher said he only had the issue while on his Note 9’s home page.

The root of the problem is apparently a recent update to Samsung Pay — which explains why the issue hasn’t been around since the Note 9’s launch.

Workaround:

  • It seems that a restart of the phone will clear the issues, at least for a time.
  • One user reported that changing his Note 9’s theme through the Samsung Themes app solved his issues. This is highly anecdotal, but it’s worth a shot if you’re getting the issue consistently.

Solution:

  • Since the problem is linked to Samsung Pay, setting up Samsung Pay is apparently enough to solve the issue. It seems that some form of invisible pop-up from Samsung Pay is blocking the keys, and that box goes away once Samsung Pay is set up. It’s a weird solution, but apparently, it works.
  • The problem appears to have been solved by the Note 9’s update to Android 9.0 Pie.

PROBLEM: CAMERA LAGS OR FREEZES FOR A FEW SECONDS

Users on the official Samsung forums and XDA Developers have been complaining of lagging and freezing while using the Note 9’s camera. This issue seems to happen both when taking images and recording video, and clearing the cache, changing the MicroSD card, and restarting the phone have had no impact. The “Camera failed” warning also seems to be linked to this issue.

Solution:

  • Updating your Note 9 to Android 9.0 Pie seems to have fixed the issue.

Common Issues – Repair Pixel 3 Smart Phone

Google’s Pixel phones find themselves subject to more scrutiny than any other – except perhaps the iPhone – when they launch, with reviewers picking out problems and early users often finding bugs they don’t like.

These typically develop in various sensationalized reports and regularly sum to nothing – yet in some cases there’s something greater going on.

So here’s a rundown of some of the Google Pixel 3 and Pixel 3 XL problems, so you can see what bugs have appeared, how to fix them or what action is being taken.

Camera app won’t launch

It’s probably the best camera on a phone right now, but there are some reportsfrom owners saying that they can’t actually launch the camera. Instead they get a “fatal error” message, rendering the camera unusable. At the moment it’s not known what’s causing the problem and it’s certainly not something that all Pixel users are experiencing. It seems to have happened after the 5 November security update.

What’s going on about it?  right now, not a great deal, yet it would seem that a possibility for a product fix.

Messages being deleted

There has been a growth in reports of SMS messages vanishing from the Messages app, with some users finding that whole threads had gone from their phone. This is a recent occurrence, with the suggestion that it has been caused by a recent security update.

What’s happening about it? It has been reported that rolling the Messages app back to an older version may stop the problem happening, but Google has also confirmed that it will roll out a fix.

Background apps closing – memorygate

This is the biggest issue that’s circulating around the Pixel 3: apps will close in the background when you don’t want them to. For some things that doesn’t matter, but if you jump out of a game to take a photo, you’ll return to the game and find the app has to completely restart – and that’s not good.

We presume that Android is doing this to spare foundation control use in Android Pie, yet right now, it doesn’t appear to be correct and it very well may bother.

What’s happening about it? Google is aware of the issue and rolled out an update that goes some way to addressing the problem in December 2018. Some apps will close in the background, but generally speaking the situation is now improved.

Photos don’t save when taken

This is an irritation that we’ve seen – as have many others. You can take a photo and then find that it doesn’t actually save – it just vanishes. You open the Photos and it’s not there. It doesn’t happen all the time, only once for us, but it might be related to the memory issue above.

What’s happening about it? Google is aware of the issue and will be releasing a fix according to The Verge.

Overheating on charging

There has been an emergence of reports about the phone overheating when charging wirelessly and through wired chargers, especially when doing something else. A number of owners have reported that they have received notifications about the Pixel getting too hot (it appears to be limited to the Pixel 3 so far) and in some cases the phone has shut down to protect it from heat damage.

We’ve not experienced this problem ourselves, so it doesn’t seem to be affecting all devices.

What’s happening about it? This is a new problem and so far there’s no word from Google about it.

Wireless charging restrictions

The Pixel 3 phones will fast charge wirelessly if you use the Pixel Stand, but won’t fast charge on other devices. Equally, other devices are limited to slow charging on the Pixel Stand.

What’s happening about it? Google is working with partners to certify 10W wireless charging in the Made for Google programme according to Engadget. Whether that means other devices will fast charge on Pixel Stand, we don’t know.

Poor sound quality in video capture

There have been reports of poor sound quality in video. This was something that was bounteously clear in YouTuber SuperSaf’s video comparison with the iPhone XS Max, where the Pixel 3 appears to be tinny and brutal by correlation.

What’s happening about it? Google said it’s deliberate and designed to remove background noise like wind, so it might never get a fix (you can also hear those effects in the video) according in Android Police, however Google is reportedly rolling out a patch to improve the situation according to 91mobiles.

Random notches appearing

There have been sightings of not just one notch, but multiple notches appearing on the Pixel 3 XL. This seems to be a bug that makes another cut-out appear somewhere else on the display.

We can help!

If your experiencing problems with your Pixel 3, stop by Cell Medic in Vero Beach, FL – We can repair Pixel 3 smartphones!